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Refund policy
Return Period
Our return policy is valid for 30 days from the date of purchase. If your item is past this timeframe, we cannot offer a refund or exchange.
Exclusions
Cochildor does not accept returns for items purchased through any third party (including our retail partners). Additionally, Cochildor does not accept returns of any items that have been used for any period.
Return Requirements
All returned items must be in their original packaging, and and include all tags, packaging, accessories, and documentation. All returns are subject to a trackable shipping service, and Cochildor reserves the right to charge a restocking fee based on the condition of the returned merchandise.
We offer three types of returns within 30 days from the date of purchase:
1. No-Reason Returns
Within 30 days from the date of purchase, we will provide a pre-paid return label directly for items that are new, never used, and do not affect resale. If you would like to return an item, please initiate the return process and ensure that the product is in its original condition.
2. Quality Issue Returns
Within 30 days from the date of purchase, for any return due to product quality issues, we will provide a pre-paid return label directly. If you discover a quality issue with the product, please initiate the return process and provide proof of the issue.
Please note that all returns must meet our return requirements, and we reserve the right to reject any return that does not comply with our return policy.
Partial Refunds
In some cases, we may only offer partial refunds (if applicable):
1, Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
2, Any item that is returned more than 30 days after delivery.
Warranty
We stand behind the quality of all Cochildor products, which is why we offer a reasonable 6 month warranty against defects in materials and workmanship. Our warranty does not cover any damage caused by neglect, improper care, accident, or normal wear and tear.
Return Process (if applicable)
To complete a return, please provide a receipt or proof of purchase.
Delayed or Missing Refunds
If you haven’t received a refund yet,
1, First Check your bank account again.
2, Then Contact your credit card company, it may take some time before your refund is officially posted.
3, Next contact your bank. There is often some processing time before a refund is posted.
4, If you’ve done all of this and you still have not received your refund yet, please contact us at sale@cochildor.com.
Clearance Items
All Clearance items can only be returned within 7 days of purchase. All clearance items are sold through our Closeouts category section. Only items within the Closeouts category are consider as Clearance items. For order inquiries please email us at sale@cochildor.com. Please provide your name, order number and the date you placed the order.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please visit our Return & Exchange Portal to begin the process.
Abuse of Return Policy
Intentionally damaged or non-compliant returns will not be eligible for refunds. Unauthorized returns will incur a 100% restocking fee per item.
Contact Us
If you have any questions or concerns, please contact our customer service team at sale@cochildor.com.
Policy Changes
We reserve the right to modify or update this return policy without prior notice.
We appreciate your cooperation and understanding. Thank you for choosing Cochildor.
Our return policy is valid for 30 days from the date of purchase. If your item is past this timeframe, we cannot offer a refund or exchange.
Exclusions
Cochildor does not accept returns for items purchased through any third party (including our retail partners). Additionally, Cochildor does not accept returns of any items that have been used for any period.
Return Requirements
All returned items must be in their original packaging, and and include all tags, packaging, accessories, and documentation. All returns are subject to a trackable shipping service, and Cochildor reserves the right to charge a restocking fee based on the condition of the returned merchandise.
We offer three types of returns within 30 days from the date of purchase:
1. No-Reason Returns
Within 30 days from the date of purchase, we will provide a pre-paid return label directly for items that are new, never used, and do not affect resale. If you would like to return an item, please initiate the return process and ensure that the product is in its original condition.
2. Quality Issue Returns
Within 30 days from the date of purchase, for any return due to product quality issues, we will provide a pre-paid return label directly. If you discover a quality issue with the product, please initiate the return process and provide proof of the issue.
Please note that all returns must meet our return requirements, and we reserve the right to reject any return that does not comply with our return policy.
Partial Refunds
In some cases, we may only offer partial refunds (if applicable):
1, Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
2, Any item that is returned more than 30 days after delivery.
Warranty
We stand behind the quality of all Cochildor products, which is why we offer a reasonable 6 month warranty against defects in materials and workmanship. Our warranty does not cover any damage caused by neglect, improper care, accident, or normal wear and tear.
Return Process (if applicable)
To complete a return, please provide a receipt or proof of purchase.
1, Return the item to Cochildor's Return Address.
2, Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
3, If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 days. This may take several days to appear on your credit card or bank statement.
2, Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
3, If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 days. This may take several days to appear on your credit card or bank statement.
Delayed or Missing Refunds
If you haven’t received a refund yet,
1, First Check your bank account again.
2, Then Contact your credit card company, it may take some time before your refund is officially posted.
3, Next contact your bank. There is often some processing time before a refund is posted.
4, If you’ve done all of this and you still have not received your refund yet, please contact us at sale@cochildor.com.
Clearance Items
All Clearance items can only be returned within 7 days of purchase. All clearance items are sold through our Closeouts category section. Only items within the Closeouts category are consider as Clearance items. For order inquiries please email us at sale@cochildor.com. Please provide your name, order number and the date you placed the order.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please visit our Return & Exchange Portal to begin the process.
Abuse of Return Policy
Intentionally damaged or non-compliant returns will not be eligible for refunds. Unauthorized returns will incur a 100% restocking fee per item.
Contact Us
If you have any questions or concerns, please contact our customer service team at sale@cochildor.com.
Policy Changes
We reserve the right to modify or update this return policy without prior notice.
We appreciate your cooperation and understanding. Thank you for choosing Cochildor.
